Train Like a Real

Operations Analyst

Move beyond theory and gain hands-on experience troubleshooting outages, analyzing alerts, communicating during incidents, and solving the same problems faced by IT professionals every day.

Operations Labs (Broken Labs)

WAN Demo

Communication Simulator

WAN Demo

Root Cause Simulator

WAN Demo

Train Like a Real

Operations Analyst

Move beyond theory and gain hands-on experience troubleshooting outages, analyzing alerts, communicating during incidents, and solving the same problems faced by IT professionals every day.

Operations Labs (Broken Labs)

WAN Demo

Communication Simulator

WAN Demo

Root Cause Simulator

WAN Demo

Technical Troubleshooting

Operation Labs (Broken Labs)

25+ LABS

Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides.

Each Labs Include:

Packet Tracer File

A hands-on technical environment where the issue is already built into the topology

Solution Guide

A structured walkthrough users can review after attempting the lab.

Scenario Guide

A realistic incident-style prompt that explains the user impact, symptoms, and business context.

Technical Troubleshooting

Operation Labs (Broken Labs)

25+ LABS

Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides.

Each Labs Include:

Packet Tracer File

A hands-on technical environment where the issue is already built into the topology

Solution Guide

A structured walkthrough users can review after attempting the lab.

Scenario Guide

A realistic incident-style prompt that explains the user impact, symptoms, and business context.

Incident communication

Communication Simulator

Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides.

Incident communication

Communication Simulator

Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides.

Investigation and reasoning

Root Cause Simulator

Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides.

Investigation and reasoning

Root Cause Simulator

Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides.

Incident communication

Incident communication

Audio Communication Simulator

Communication during incidents isn't always shared through written notes.

The Audio Communication Simulator recreates real bridge calls where operators must listen, analyze, and communicate under pressure.

WHAT YOU'LL PRACTICE

Active Listening

Technical Comprehension

Stakeholder Messaging

AI Coaching

How It Works

Select a scenario category and difficulty level

Listen to the engineer's audio update.

Identify the most important operational details.

Create a stakeholder update based on the information provided

Receive AI-powered feedback and scoring.

How It Works

Select a scenario category and difficulty level

Listen to the engineer's audio update.

Identify the most important operational details.

Create a stakeholder update based on the information provided

Receive AI-powered feedback and scoring.

Operations Labs Catalog

25+ LABS

Sr #

Lab Name

Dificulty

Categories

Description

1

New Employee Onboarding Connectivity Incident

Beginner

Networking

Investigate why a newly onboarded employee cannot connect reliably to the company network and access required resources.

2

Customer-Facing Application Outage

Beginner

Networking

Diagnose a connectivity issue preventing users from reaching a customer-facing application and restore service availability.

3

Interdepartmental Connectivity Incident

Beginner

Networking

Troubleshoot failed communication between departments and identify the network issue blocking interdepartmental access.

4

Users Unable to Reach External Resources

Beginner

Networking

Investigate why users can access internal systems but cannot reach external internet-based resources.

5

Workstation Deployment Validation

Beginner

Switching

Validate a newly deployed workstation connection and resolve any switch or access-port configuration problems.

Labs are Locked. Get Academy Access to unlock all 25+ Labs.

Operations Labs Catalog

25+ LABS

Sr #

Lab Name

Dificulty

Categories

Description

1

New Employee Onboarding Connectivity Incident

Beginner

Networking

Investigate why a newly onboarded employee cannot connect reliably to the company network and access required resources.

2

Customer-Facing Application Outage

Beginner

Networking

Diagnose a connectivity issue preventing users from reaching a customer-facing application and restore service availability.

3

Interdepartmental Connectivity Incident

Beginner

Networking

Troubleshoot failed communication between departments and identify the network issue blocking interdepartmental access.

4

Users Unable to Reach External Resources

Beginner

Networking

Investigate why users can access internal systems but cannot reach external internet-based resources.

5

Workstation Deployment Validation

Beginner

Switching

Validate a newly deployed workstation connection and resolve any switch or access-port configuration problems.

Labs are Locked. Get Academy Access to unlock all 25+ Labs.

More Than Training,
It's Transformation

More Than Training,
It's Transformation

Communicate Clearly

Write professional updates that keep takeholders informed.

Investigate Effectively

Follow evidence and identify the true root cause.

Respond With Confidence

Build the skills needed for real operational environments.

Respond With Confidence

Build the skills needed for real operational environments.

Incident communication

Communication Simulator

Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides. Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides.

Skills practiced:

Incident update writing

Professional tone and clarity

Stakeholder communication

Executive summaries

Technical-to-business translation

ServiceNow-style work notes and operational reporting

Skills practiced:

Investigation and reasoning

Root Cause Simulator

Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides. Hands-on Packet Tracer troubleshooting labs with realistic incident scenarios, scenario guides, and solution guides.

Skills practiced:

Incident update writing

Professional tone and clarity

Stakeholder communication

Executive summaries

Technical-to-business translation

ServiceNow-style work notes and operational reporting

Skills practiced:

Security & Privacy

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